Refund policy

NG Mobility Pty Limited (ABN 47 664 248 604), trading as Often Outdoors. Last updated: 3 August 2026.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights. The change-of-mind conditions below do not apply to faulty goods or goods supplied in error.

Faulty or incorrectly supplied goods

If a product is faulty, does not match its description, or is not what you ordered, contact us at hello@oftenoutdoors.com with your order number, a description of the issue, and supporting photographs or video. We will cover reasonable return shipping costs for valid claims and provide the remedy required under the Australian Consumer Law: for major failures, your choice of refund or replacement; for minor failures, repair or replacement at no cost to you.

Change-of-mind returns (30 days)

In addition to your statutory rights, we accept change-of-mind returns within 30 days of delivery, provided the product is:

• new, unused, and in original packaging;
• accompanied by proof of purchase; and
• returned within 30 days of delivery.

The following items cannot be returned for change of mind, for hygiene and safety reasons:

• sleeping bags, sleeping bag liners, sleeping mats, and pillows, once used or with seals or tags removed;
• insulated food and drink containers, once used;
• gas canisters, fuel, and any consumable supplied with a safety seal, once opened; and
• customised or modified products.

Inflatable tents and inflatable furniture may be returned for change of mind only if they have not been inflated outdoors or used, and are returned in original packaging with all poles, pumps, pegs, and accessories included.

Please check your order on delivery and confirm you have received the correct items before use, as change-of-mind returns require the product to be unused.

How to return a product

1. Email hello@oftenoutdoors.com with your order number.
2. We will issue a Return Merchandise Authorisation (RMA) number within one business day.
3. Pack the product securely with all accessories and mark the RMA number on the box.
4. Send the parcel by tracked post, or return it in person to 232 Montague Road, Tenancy 2, West End QLD 4101. Return shipping for change-of-mind returns is at your cost. We cover reasonable return shipping for faulty or incorrectly supplied goods.
5. Once we receive and inspect the return, your refund will be issued within 10 business days.

Refunds

Refunds are made in full to the original payment method. Original shipping charges are not refundable for change-of-mind returns.

Contact

Email hello@oftenoutdoors.com or phone 0455 557 679.

Related policy: Shipping Policy.