Yes. We ship to every state and territory in Australia from our Brisbane warehouse. Standard shipping is free on orders of $150 or more, Australia-wide. Orders are packed and dispatched within three business days of payment (Monday to Friday), and tracking information is emailed within 24 hours of dispatch.

Free standard shipping on orders of $150 or more. Below that threshold:

Express delivery is an optional paid service and is available at all order values. Final costs are confirmed at checkout. See our Shipping Policy.

Delivery estimates once your order has been dispatched:

• Queensland, New South Wales, ACT, Victoria, South Australia: 1 to 5 business days
• Western Australia, Northern Territory, Tasmania: 5 to 10 business days

Delivery times are estimates only and are not guaranteed. If your order is delayed we will email you a revised dispatch date and offer the option to cancel for a full refund.

Yes, and it's free. Select local pickup at checkout and collect from 232 Montague Road, Tenancy 2, West End QLD 4101. Orders are usually ready within four hours during business hours, and we email you as soon as your order is ready to collect. See our Brisbane pickup and showroom page.

We accept change-of-mind returns within 30 days of delivery, provided the product is new, unused, in its original packaging and accompanied by proof of purchase. Return shipping for change-of-mind returns is at your cost, and original shipping charges are not refundable.

Email hello@oftenoutdoors.com with your order number and we will issue a Return Merchandise Authorisation (RMA) number within one business day. Once we receive and inspect the return, your refund is issued within 10 business days to the original payment method.

This is in addition to your rights under the Australian Consumer Law, which are not limited by this policy. Full detail in our Refund and Return Policy.

Inflatable tents and inflatable furniture may be returned for change of mind only if they have not been inflated outdoors or used, and are returned in original packaging with all poles, pumps, pegs and accessories included.

Please check your order on delivery and confirm you have received the correct items before use. This restriction does not apply to faulty goods or goods supplied in error, which are covered by the Australian Consumer Law.

For hygiene and safety reasons, the following cannot be returned for change of mind:

• Sleeping bags, sleeping bag liners, sleeping mats and pillows, once used or with seals or tags removed
• Insulated food and drink containers, once used
• Gas canisters, fuel and any consumable supplied with a safety seal, once opened
• Customised or modified products

Faulty or incorrectly supplied goods are always covered, regardless of category.

The warranty period runs from the date of delivery or collection, and is in addition to your rights under the Australian Consumer Law. See our Warranty Policy.

Yes. Afterpay lets you pay in four interest-free instalments: the first at checkout and the remaining three every two weeks, over six weeks. There are no fees when you pay on time.

To use Afterpay you must be at least 18 years old, be an Australian resident, hold a valid debit or credit card, and meet Afterpay's eligibility criteria. Approval and spending limits are set by Afterpay, not by us. More detail on About Afterpay.

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated. We accept:

• Cards — Visa, Mastercard, American Express, UnionPay
• Wallets — Apple Pay, Google Pay, Shop Pay
• PayPal
• Afterpay — buy now, pay later in four interest-free instalments

We do not store your full card details. See Payment and Deposit Options.

Yes, against authorised Australian retailers. If you find the same product — same brand, model, colour and year — advertised at a lower price, email the live link and a screenshot to hello@oftenoutdoors.com. We verify the price within one business day (Monday to Friday).

The product must be in stock and ready to ship at the competing retailer. Clearance items, auction listings and third-party marketplace sellers are excluded, and requests must be made before purchase. See our Price Match Policy.

You may cancel before dispatch by emailing hello@oftenoutdoors.com with your order number. Orders cancelled before dispatch are refunded in full to the original payment method.

Deposits of $100 to $500 are non-refundable 48 hours after payment, unless the order is cancelled in writing within that period, we are unable to fulfil the order, or a consumer guarantee applies. See our Cancellation Policy.

Note any visible damage on the delivery receipt when signing, then email photographs of the damage to hello@oftenoutdoors.com within 48 hours of delivery. We lodge a transit insurance claim and arrange a replacement or refund at no cost to you.