NG Mobility Pty Limited (ABN 47 664 248 604), trading as Often Outdoors. 232 Montague Road, Tenancy 2, West End QLD 4101. Email hello@oftenoutdoors.com, phone 0455 557 679. Last updated: 18 August 2026.
Cancelling an order before dispatch
You may cancel an order before dispatch by emailing hello@oftenoutdoors.com with your order number. Orders cancelled before dispatch are refunded in full to the original payment method.
Deposits and payment arrangements
- Seven-day deposit holds ($100 to $500) are non-refundable 48 hours after payment unless the order is cancelled in writing within that period, we are unable to fulfil the order, or a consumer guarantee under the Australian Consumer Law applies.
- For recurring or deferred payment arrangements, you authorise us to charge the remaining balance before delivery or collection. You may cancel future charges at any time by written notice.
- Where you have paid by Afterpay, a cancellation is refunded through Afterpay, which adjusts your remaining instalments.
Returns after delivery
Returns after delivery are governed by our Refund and Return Policy, including the 30-day change-of-mind period and your rights for faulty or incorrectly supplied goods.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Contact
Email hello@oftenoutdoors.com or phone 0455 557 679.
Related pages: Refund and Return Policy, Warranty Policy, Payment and Deposit Options.